Returns & Exchanges
Every piece is handcrafted and checked before it leaves us. If something isn't right, we're here to help.
Damaged, defective or wrong item
If your order arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or a full refund at no cost to you.
Returns and exchanges
- You can request a return or exchange within 7 days of delivery.
- Items must be unused, unworn and returned in their original packaging with all tags and pouches.
- To start a return, email thetraditionaljewelryin@gmail.com or message us on WhatsApp (+91 78570 00090) with your order number.
- Once we receive and inspect the item, we will confirm your exchange or refund.
Items we cannot accept back
- Hair accessories, for hygiene reasons, unless they arrive damaged or defective.
- Items that show signs of wear, damage after delivery, or contact with water, perfume or lotion.
- Sale or customised pieces, unless faulty.
Refunds
Approved refunds are processed within 7 business days. Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by bank transfer or UPI to the details you share with us.
Refused or unclaimed cash on delivery orders
Repeated refusal of cash on delivery orders may mean we ask for prepayment on future orders.